Privacy Policy
Our Commitment To Privacy and Data Security
At Eurway, your right to privacy and data security is a primary concern. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Eurway recognizes that it must maintain and use customer information responsibly. If requested, we will not disclose any information that identifies you to a third party. Eurway will never make your e-mail address or phone number available to third parties.
When you place an order with Eurway your personal information and credit card information are safe. Please read on for more details about our privacy policy.
Eurway only asks for specific types of personal information
We ask you to provide information that will enable us to assist you with customer support issues, or to complete a purchase.
For example, we request information from you when you:
* Place an order online
* Place an order in person at one of our stores
* Place an order over the telephone
* Request a catalog
* Submit an inquiry regarding our products or practices
In each of these instances, we may ask for your name, phone number, e-mail address, billing address, shipping address, credit card information as well as other similar personal information. If we ever ask for significantly different information we will inform you of the reason for the request. Once we have collected an e-mail address, we may send monthly e-mail newsletters informing you of news and special offers. You are welcome to visit our web site without providing any of this information; however, we are unable to process an order or send a catalog or newsletter without the requested information.
Eurway Only Uses Your Personal Information For Specific Purposes
We use the Data collected from you primarily to process and fulfill your orders, to notify you of the status of your orders, to notify you of product recalls, to send our monthly e-mail newsletter, or to send you targeted marketing information, special product offers or catalogs. In every such e-mail, we will have instructions on how to unsubscribe and avoid receiving future e-mails from us.
With Whom Does Eurway Share Information?
As part of our commitment to your privacy, Eurway adheres to the guidelines of the Direct Marketing Association's Privacy Promise to American Consumers. We periodically make information, including aggregated information, available to select third parties including but not limited to, those who share information for direct marketing purposes. You may instruct us not to share information with third parties by calling us at 1-877-9-EURWAY, e-mailing us at info@eurway.com or writing to us at: Eurway Direct, 4720 Alpha Road, Dallas, TX 75244.
Opt Out Policy
If you would like to unsubscribe to either our email newsletters or our catalog, please e-mail us at info@eurway.com , call us at 1-877-9-EURWAY, or write us at Eurway Direct, 4720 Alpha Road, Dallas, TX 75244.
Secure Online Shopping at Eurway
Eurway guarantees a 100% secure shopping experience. This is how the guarantee works:
* Our secure server software encrypts all of your personal information including credit card number, name, and address so that such data cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.
* Your personal information is also transferred using 128-bit SSL encryption, and we store credit card information with additional high level encryption. Eurway also deletes credit card numbers from the online database once the sale has been processed or cancelled. Our databases are not accessible without a username and password.
* Be aware that your Internet browser can also factor into the security of the transaction. Older browser software might not support 128-bit SSL, and those browsers will roll back to 40-bit encryption. You should always update your browser software and/or apply any security patches available for the software.
* Most banks either cover all the charges that result from unauthorized use of your credit card or may limit your liability to just $50.
* If your bank holds you liable, Eurway.com will cover your liability up to $50 provided that the unauthorized use of your credit card resulted through no fault of your own from purchases made at Eurway.com.
A Few Important Notes:
* This guarantee covers a maximum liability of $50.
* In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Contact Eurway
If you would like to contact us for any reason regarding our privacy practices, please call, write, or email us at the following address:
Eurway Direct
Attn. Director of E-Services
8860 Business Park Drive, Ste 300
Austin, Texas 78759
Email Form
Subject to change without notice.
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