Shipping + Delivery

Shipping Cost

• How much does shipping cost?

Orders under $75 | $10

Orders $75 and over | Free

Please note that while we currently offer free shipping on orders totaling $75 or more to our customers as a promotion, we must still pay our shipping carriers to transport your furniture. Our Free Shipping policy covers one delivery per shipment. If you schedule a freight delivery appointment and cannot keep it, or if you refuse delivery (excluding damage refusals), you will be responsible for paying the carrier directly for any Redelivery or Storage fees.

*For delivery to Alaska, Hawaii or other US territories, please call us at 855.238.7929 to receive a quote. If your delivery address is in the Austin, TX area you may be eligible for our local delivery + assembly service for larger items. We do not currently ship outside of the United States, but we’d be happy to ship to a freight forwarder of your choosing inside the USA.



Shipping Methods

• How will my items be delivered?

Standard Shipping

Small Item Shipments
Small items are shipped directly to your door by a small package carrier (FedEx, UPS or U.S. Mail) with no signature required. It is up to the delivering driver to determine if a package should be left if no one is available at the time of delivery.

Large Item Shipments
Large, bulky, heavy or fragile items are shipped by a freight carrier (FedEx Freight, R&L Carriers, YRC, etc.) and will be unloaded curbside. The carrier will call to arrange a weekday delivery date and a 2-5 hour time window. The delivery driver is NOT responsible for moving your items after unloading them from the truck. Please plan to have help available to assist you during your time window if needed.

Standard Shipping does not include any additional services provided by the freight carrier. If you request additional services at the time of appointment scheduling or during delivery, such as Front Door Delivery services, you will be responsible for paying the carrier directly for the additional charges that result from your request. If you schedule an appointment for delivery, but are not able to keep it, or if you refuse the delivery (excluding damage refusals), you will be responsible for any Redelivery or Storage charges assessed by the freight carrier.

Most large items will be strapped on a wooden pallet and some fragile items, such as glass tabletops, may be crated. Freight carriers will often agree to take the pallet if you do not want it, but they are not obligated to do so. We are not responsible for the disposal of any packaging or shipping materials used to keep your items safe during transit.

Austin, TX Delivery + Set-Up

If your delivery ZIP code is within the local delivery area of our Austin, TX warehouse, you may select the "Austin, TX Delivery + Set-Up" option during checkout. Your order will be delivered by Collectic Home/Eurway.com employees who will perform any necessary assembly, carry your items inside your home or office and remove the packaging materials. We'll call you to schedule your delivery during order processing.

Austin, TX Warehouse Pick-Up

If your delivery ZIP code is in Texas and you'd prefer to pick-up your merchandise from us, you may select the "Austin, TX Warehouse Pick-Up" option during checkout. Please note that our warehouse hours are M-F 9AM-5PM, but we will contact you by phone during order processing to schedule your pick-up appointment.



Delivery Time Frame

• How long will shipping take?

Each product page lists an estimated delivery time frame. Delivery times include processing and handling time, plus the time in transit after the item leaves the warehouse. We are currently not able to display stock statuses online, but we can check stock for you prior to placing your order by calling 855.238.7929. The items on your order may or may not be shipped together, but tracking details will be provided for each shipment via email.

If an item on your order is on back order, you will be notified within 2 business days of order placement and given the estimated lead time. The order will be placed on hold and the credit card on file will not be formally charged (only Authorized) until we confirm the shipment details with you.



Inside Delivery and Assembly

• I'm in Texas. Can I get assistance carrying or assembling my furniture?

If you will require assistance moving your furniture during delivery, you may request an Inside Delivery (also known as a Front Door Delivery) at the time of appointment scheduling with the freight carrier. This service typically costs $50-$150 per delivery and will enable the driver to assist in moving your bulky or heavy items from the delivery truck to a first floor entry threshold or garage. This service is not available for delivery to upper floors even when an elevator is available and the driver cannot move your items up any stairs. You will need to pay the freight carrier directly for any additional requested services.

If your delivery address is in the Austin, TX area, your order may be eligible for our local delivery + assembly service. If presented with the option, select "Austin, TX Delivery + Set-Up" during Checkout. Your order will be delivered by Collectic Home/Eurway.com employees who will perform any necessary assembly, carry your items inside your home or office and remove the packaging materials.

If you are in the Houston, TX or Dallas, TX areas (or if you are considering a larger order of $10,000 or more and are located anywhere in the US), please contact us prior to placing your order, as we may be able to arrange a local delivery and/or assembly service for you.

• I'm NOT in Texas. Can I get assistance carrying or assembling my furniture?

If you will require assistance moving your furniture during delivery, you may request an Inside Delivery (also known as a Front Door Delivery) at the time of appointment scheduling with the freight carrier. This service typically costs $50-$150 per delivery and will enable the driver to assist in moving your bulky or heavy items from the delivery truck to a first floor entry threshold or garage. This service is not available for delivery to upper floors even when an elevator is available and the driver cannot move your items up any stairs. You will need to pay the freight carrier directly for any additional requested services.

If you prefer a full service delivery including carrying your items into a room of choice, assembly of your furniture and trash removal, we recommend contacting Installnet for a quote before placing your order with us. They will simply need to know which products you will be purchasing and they'll provide you with the name and address of a local installer where we can ship your order. They will then complete the delivery once it arrives in your area. You can reach them at 888.GO-INSTALL.


If you’d like to have your items assembled for you after they arrive, we suggest contacting a national furniture installation service. National Assembly Service offers free quotes for on-location assembly of products you've purchased on eurway.com. Contact the company via its website or call them at 877.NAS.2862.


Another service that can assemble your furniture after you've received it is Handy.com. They offer handyman services, including plumbing, electrical and house cleaning services, in many larger US cities. Contact them via the website link above to receive a quote.



Damages

• What if an item arrives damaged?

While damage during transit is rare, accidents can happen. We will work with you to get replacement parts or new items shipped as quickly as possible.

If the driver is still present
If your item is being delivered by a small parcel service such as UPS or FedEx and the driver is present, please ask him/her to note the damage, accept the package and call us at 855.238.7929. If the package was left during your absence and damage is discovered, you have 48 hours after delivery to call and we’ll take care of it.

When receiving your delivery by a freight company, you must inspect the overall quality of your packages BEFORE signing for the shipment. If any of the packages appear torn, damaged, crushed, etc. you should open that particular package to ensure the contents are in good condition. Refuse any damaged products and accept the remainder of the order. Please note which item was damaged on the delivery receipt. If the entire order is damaged, refuse the whole shipment and write "DAMAGED - REFUSED" on the delivery receipt. Call us at 855.238.7929 to report the incident as soon as possible so that we may begin the damage claims process for you. We will require that photos of the damaged cartons/items be emailed to us to assist in the claims process and to get your replacement item shipped as quickly as possible.

If damage is discovered after the driver has left
All "hidden" or "concealed" damages will require an evaluation by our Customer Service staff. Replacement parts may be available for the damaged item(s). A complete exchange for a new product may be available if you have the original packaging. Concealed damage claims MUST be reported within 48 hours of the delivery for us to be able to file a claim with the freight carrier on your behalf.


Please take digital pictures of the damaged item INSIDE the carton as it was discovered. Please be sure to take your pictures from at least 24" away so that any damage on the carton itself and the item inside the carton is clearly shown. Email your pictures to info@eurway.com along with the best way for us to contact you. Once the damage is evaluated, we will do our best to get replacement parts or a new item to you as quickly as possible.