shipping + delivery
Free Shipping on ALL Orders over $100!
We offer free ground shipping in the 48 contiguous United States on all orders over $100, and all orders under $100 are charted a flat $10 fee. This offer excludes any inside deliveries or white glove installation costs, and is subject to change without notice.
How can I quickly determine the shipping cost for my order?
To quickly determine your shipping costs if free shipping or our flat $10 shipping offer doesn't apply, follow these three steps:
1. Add the items you are interested in purchasing to your shopping cart
2. After the items have been added to your cart, enter your zip code in the shopping cart page and hit "Go"
3. The charge for our standard delivery service is added to your cart
4. To revise your shipping to include white glove delivery or local pickup, select another delivery option from the drop-down menu and hit "Go" and the price will automatically adjust
The website will calculate the freight cost based on the total weight of the items in your shopping cart and your location.
Please note: Given our exceptional product values, there is sometimes potential for freight charges to appear disproportionate to the cost of the merchandise itself. We ask that you consider how delivery and shipping costs are calculated (as detailed above), and remember that freight charges typically have nothing to do with the cost of the products being shipped. Although a vast majority of our products are priced below suggested retail, they still contain a substantial weight component which is a primary factor all freight carriers use to determine freight costs.
Where does Eurway ship orders?
We ship and deliver anywhere in the continental United States as well as Alaska, Hawaii and Puerto Rico.
Orders shipping in the vicinity of our Austin warehouse will be delivered by Eurway installers. Orders delivered outside the local delivery areas of our stores will be shipped via UPS, Fedex Ground (size permitting) or freight carrier. No portion of your shipping fee is "hidden" in the price of the merchandise, so you always know exactly what you are paying for.
How long will it take for my order to ship?
In-stock items typically ship within 1-2 business days. Once shipped, an order takes approximately 2-8 business days to be delivered. Please allow slightly longer for white glove deliveries or shipments destined for Alaska, Hawaii, or Puerto Rico.
If the billing address on your order is different from the shipping address, your order may be held temporarily for security reasons or subject to cancellation. Please check carefully before entering your credit card information.
If an item is on backorder, you will be notified immediately and given the estimated lead time for your shipment. The web order will be on hold and the credit card on file will not be charged until we confirm the shipment details with the purchaser.
What should I expect with a freight shipment?
Small items will be shipped directly to your door or porch by a small package service (FedEx, UPS or U.S. Mail). Large items are shipped via an independent freight carrier we have specially chosen for your shipment. For large item shipment details and delivery options, please read further.
Standard Delivery: This means "to-the-curb" delivery for large items shipped by freight carrier. The freight carrier will notify you in advance to arrange a date and time window for your delivery. Most large items will be transported strapped on a pallet. Note that Standard Delivery does not include any additional services provided by the freight carrier. The delivery driver is not obligated to help you bring the item(s) inside your home. If you request additional services from the freight carrier, you will be responsible for any additional charges from the freight carrier that result from your request. It may also be prudent to have someone available to assist in unloading and carrying your furniture inside.
Inside Delivery: This means delivery will be made to just inside the threshold of your residence or office. Inside Delivery is only available for heavy and/or bulky items shipped via freight carrier. It includes moving your item(s) just inside the front door if easily accessible (no stairs or tight turns), or inside a garage. Inside Delivery does not include room placement, assembly, or debris removal. Inside Deliveries are ONLY available to residences/commercial addresses on the first floor, unless there is a freight elevator with no stairs to the elevator. As with Standard Delivery, the freight carrier will notify you in advance to arrange a date and time window for your Inside Delivery.
White Glove Delivery: This service encompasses Inside Delivery, Full Assembly of all products, and Trash Removal. White Glove Delivery is our premium, full service option. This hassle-free option allows you to schedule a specific delivery time with one of our White Glove partners that are experts in large item deliveries. Your shipment will first be sent directly to a White Glove logistics facility whose staff will arrange delivery with you when it arrives in the warehouse near you. A two-man crew will transport your items to your home or office, and into the room of your choice. They will assemble the products and remove any trash. Please help us serve you better by entering notes to us in the Special Instructions field of our Checkout page if there are any stairs, tight turns or any other information about the delivery location that may be helpful to the White Glove installers. Please have the delivery area cleared and ready for placement of your new merchandise, as the delivery crew CANNOT move or dispose of any existing items, nor install electronics, computers and the like.
Regardless the shipping method, you must inspect the overall quality of your packages BEFORE signing for the shipment. If any of the packages appears torn, damaged, crushed, etc. you should open that particular package to ensure the contents are in good condition.
If my order is being shipped via a freight carrier, how will I know when to expect it?
Once your order is shipped, you will receive a tracking number and a link to your freight carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier is instructed to contact you prior to delivery to inform you of the approximate delivery time.
If my order is being shipped via white glove delivery, how will I know when to expect it?
Once your order is shipped, you will receive a tracking number and a link to the delivering carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier will contact you shortly after the order is received to schedule your delivery.
If my order is being shipped via FedEx or UPS, how will I know when to expect it?
Once your order has been shipped, you will receive a tracking number via e-mail as well as link to the shipping carrier's website. You will be able to track your shipment from departure to arrival. Typically small package carriers will NOT contact you prior to delivery. Unless specified otherwise, packages will be sent without a signature required. If no one is home, it is the driver's responsibility to decide whether or not to leave it at the door or with a neighbor.
What happens if my order arrives damaged?
Although damage is exceptionally rare, it is VERY important that you inspect the overall condition of your packages BEFORE signing for the shipment. If any of the packages appears torn, damaged, crushed or you are concerned about the condition of any item, contact us immediately and report the incident. You should open the affected carton(s) and inspect for damage. Refuse any damaged products and accept the remainder of the order. If the entire order is damaged, refuse the shipment and write "DAMAGED - REFUSED" on the delivery receipt.
What happens if I discover damage AFTER the delivery personnel have left?
All such "hidden" damages will require an evaluation by our Customer Service staff. Replacement parts may be available for the damaged pieces. Complete exchange for a new product will be made provided that you have the original packaging.
Please take digital pictures of the damaged item INSIDE the carton as it was discovered. Please be sure to take your picture(s) from at least 24" (60cm) away so that any damage on the carton and the item inside the carton is clearly shown.
Email your pictures to email@example.com along with the best way for us to contact you. Once the damage is evaluated, we will do our best to get replacement parts or a new item to you as quickly as possible.
How long will it take for my order to be delivered if I'm getting a local delivery?
Deliveries within the Austin, Texas metro area are scheduled depending on your zip code. We will contact you to determine a delivery date once all items are ready to roll from our warehouse, and then call you the afternoon before or the morning of your two hour delivery window.
Will my order by taxed?
During the check-out process, we will automatically add any applicable state sales tax on orders shipped or delivered to addresses within Texas.
Can I order from eurway.com and pick up the order at your warehouse?
Yes. If your delivery zip code is within the local delivery area of our Austin warehouse, you may select to pick up your order in your shopping cart or the one page checkout shipping options. Note that our warehouse dock is open during normal business hours: M-F 9AM-5PM.
Can I cancel an order that has been shipped by Eurway but I have not received it yet?
You can cancel an order that is in transit, however, you will be charged a 20% fee to cover outbound and return shipping costs as well as a 20% re-stocking fee.