shipping + delivery
Eurway.com now offers Free Shipping on orders over $100*!
*We offer free ground shipping in the contiguous United States for orders over $100 and a flat $10 shipping rate for orders under $100. Some heavy and/or bulky items shipped to specific urban ZIP codes (such as NYC or DC) may incur a $100 high traffic area fee imposed by our shipping carriers. If applicable, this charge will be displayed in the shopping cart after ZIP code entry.
How can I determine the shipping cost for my order?
To quickly determine your shipping costs, please follow these three steps:
1. Add the items you are interested in purchasing to your shopping cart.
2. After the items have been added to your cart, enter your ZIP code in the shopping cart page and click "Go".
3. The charge for our standard delivery service is added to your cart.
4. White Glove delivery or local pickup options will be shown in the drop-down menu.
The website will calculate shipping charges based on the total weight of the items in your shopping cart and your location.
Where does Eurway ship orders?
We ship and deliver anywhere in the continental United States as well as Alaska, Hawaii and Puerto Rico. Orders will be
shipped via UPS, Fedex Ground (size permitting) or a freight carrier. Orders containing large or bulky items shipping in the vicinity of our Austin, TX warehouse will be delivered by Collectic Home/eurway.com personnel.
How long will it take for my order to ship?
In-stock items typically ship within 2-5 business days. Once shipped, most orders take approximately 2-8 business days to be delivered. Please allow slightly longer for white glove deliveries or shipments destined for Alaska, Hawaii, or Puerto Rico.
If the billing address on your order is different from the shipping address, your order may be held temporarily for security reasons or subject to cancellation. Please check carefully before entering your credit card information.
If an item is on back order, you will be notified immediately and given the estimated lead time for your shipment. The order will be placed on hold and the credit card on file will not be charged until we confirm the shipment details with the purchaser.
What should I expect with a freight shipment?
Small items will be shipped directly to your door or porch by a small package service (FedEx, UPS or U.S. Mail). Large items are shipped via an independent freight carrier we have specially chosen for your shipment. For large item shipment details and delivery options, please read further.
Standard Delivery: This means "to-the-curb" delivery for large items shipped by freight carrier. The freight carrier will notify you in advance to arrange a date and time window for your delivery. Most large items will be transported strapped on a pallet. Note that Standard Delivery does not include any additional services provided by the freight carrier. The delivery driver is not obligated to help you bring the item(s) inside your home. If you request additional services from the freight carrier, you will be responsible for any additional charges from the freight carrier that result from your request. It may also be prudent to have someone available to assist in unloading and carrying your furniture inside.
Front Door Delivery: This means delivery will be made to just inside the threshold of your residence or office. Front Door Delivery is only available for heavy and/or bulky items shipped via freight carrier. It includes moving your item(s) just inside the front door if easily accessible (no stairs or tight turns), or inside a garage. Front Door Delivery does not include room placement, assembly, or debris removal. Front Door Deliveries are ONLY available to residences/commercial addresses on the first floor, unless there is a freight elevator with no stairs to the elevator. As with Standard Delivery, the freight carrier will notify you in advance to arrange a date and time window for your Front Door Delivery.
White Glove Delivery: This service encompasses Inside Delivery, Full Assembly of all products, and Trash Removal. White Glove Delivery is our premium, full service option. This hassle-free option allows you to schedule a specific delivery time with one of our White Glove partners that are experts in large item deliveries. Your shipment will first be sent directly to a White Glove logistics facility whose staff will arrange delivery with you when it arrives in the warehouse near you. A two-man crew will transport your items to your home or office, and into the room of your choice. They will assemble the products and remove any trash. Please help us serve you better by entering notes to us in the Special Instructions field of our Checkout page if there are any stairs, tight turns or any other information about the delivery location that may be helpful to the White Glove installers. Please have the delivery area cleared and ready for placement of your new merchandise, as the delivery crew CANNOT move or dispose of any existing items, nor install electronics, computers and the like. Please note that items delivered and assembled utilizing our White Glove service are not eligible for return or exchange.
Regardless of the delivery option selected, you must inspect the overall quality of your packages BEFORE signing for the shipment. If any of the packages appears torn, damaged, crushed, etc. you should open that particular package to ensure the contents are in good condition and be sure to note any damage on the shipping carrier's paperwork.
If my order is being shipped via a freight carrier, how will I know when to expect it?
Once your order is shipped, you will receive a tracking number and a link to your freight carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier is instructed to contact you prior to delivery to inform you of the approximate delivery time.
What happens if I schedule a freight delivery appointment, but cannot make it?
Our Free Shipping policy covers only ONE delivery attempt per order. Any charges resulting from additional services requested from the shipping company will be the customer's responsibility. This includes "re-delivery" fees, "inside delivery" fees, "daily storage fees", etc.
If my order is being shipped via white glove delivery, how will I know when to expect it?
Once your order is shipped, you will receive a tracking number and a link to the delivering carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier will contact you shortly after the order is received to schedule your delivery.
If my order is being shipped via FedEx or UPS, how will I know when to expect it?
Once your order has been shipped, you will receive a tracking number via e-mail as well as link to the shipping carrier's website. You will be able to track your shipment from departure to arrival. Typically small package carriers will NOT contact you prior to delivery. Unless specified otherwise, packages will be sent without a signature required. If no one is home, it is the driver's responsibility to decide whether or not to leave it at the door or with a neighbor.
What happens if my order arrives damaged?
Although damage is exceptionally rare, it is VERY important that you inspect the overall condition of your packages BEFORE signing for the shipment. If any of the packages appears torn, damaged, crushed or you are concerned about the condition of any item, contact us immediately to report the incident. You should open the affected carton(s) and inspect for damage. Refuse any damaged products and accept the remainder of the order. Please note which item was damaged on the delivery receipt. If the entire order is damaged, refuse the whole shipment and write "DAMAGED - REFUSED" on the delivery receipt.
What happens if I discover damage AFTER the delivery personnel have left?
All "hidden" damages will require an evaluation by our Customer Service staff. Replacement parts may be available for the damaged item(s). A complete exchange for a new product may be available if you have the original packaging.
Please take digital pictures of the damaged item INSIDE the carton as it was discovered. Please be sure to take your pictures from at least 24" away so that any damage on the carton itself and the item inside the carton is clearly shown.
Email your pictures to email@example.com along with the best way for us to contact you. Once the damage is evaluated, we will do our best to get replacement parts or a new item to you as quickly as possible.
How long will it take for my order to be delivered if I'm in Austin, TX?
Deliveries within the Austin, Texas metro area are scheduled depending on your ZIP code. We will call you to determine a delivery date once all items are available and will provide you with a two hour delivery window.
Will my order by taxed?
During the check-out process, we will automatically add any applicable state sales tax on orders shipped or delivered to addresses within Texas.
Can I order from eurway.com and pick up the order at your warehouse?
Yes. If your delivery ZIP code is within the local delivery area of our Austin, TX warehouse, you may select the "Local Pick-Up" option during checkout. Please note that our warehouse hours are M-F 9AM-5PM, but we will contact you by phone during order processing to schedule your pick-up appointment.
Can I cancel an order that has shipped, but that I have not yet received?
You can cancel an order that is in transit, however, you will be charged a 20% fee to cover outbound and return shipping costs and a 20% re-stocking fee.