Customer Testimonials + Reviews
Jerry's superb customer service
"I would like to send a quick email thanking Jerry for his assistance guiding me on how to safely extract my glass console table from its pallet/crate. I placed a call to customer service and management at the end of last week. I was frustrated because my furniture delivery was stabilized by a crate and attached to a wooden pallet. Excellent for shipping, however, I was concerned about damaging it when trying to remove the individually wrapped boxes myself. Jerry’s advice in dealing with the crate was spot on and my beautiful new table is now wow-ing me from a corner in my living room! Jerry also followed up with me via phone to ensure that I had been successful. Thank you for the excellent customer service." - Megan G. 7/8/20
"The second lamp came in, assembled per your advice, fit perfectly first time. And went back to the first lamp, as you suggested, and it fits! I had loosened one or two nuts before and it hadn't made a difference. This time I lined the four holes up on the side, and just barely put on the nuts. Then I placed the shade and tightened it. Went back and tightened the nuts on the side, and PERFECT!
Thank you so much for talking to the manufacturer and taking the time to look at my pictures and video and make it all happen. Almost all online companies would say just send her another lamp. I had three negative experience with Wayfair in a row, and would never buy from them again. I understand you are distributors, you aren't making it in the factory in the back. But you pick your suppliers and you stand behind the products. And if you call with a question or a complaint, customer service staff are intelligent and listen. That makes all the difference.
I will give you glowing reviews and try to impress on people that it's the quality and the service that makes a difference. You care." – Ashira J.
"It doesn't get better than this! With the patient and expert help of buyer Joni Greeson, I was able to furnish an entire apartment long-distance and online. And what furnishings! Eurway has it all: form and function, style and substance, character and kindness. I feel so fortunate to have found this extraordinary store. Joni's excellent choices make an outstanding inventory and her guidance is invaluable, respectful, and personal. She never pushes to sell but rather encourages one to make wise choices suitable to individual needs. Eurway shows how much it values each customer and offers all a customer could want -- and more. My thanks to Joni Greeson and her team!" - Marcy D.
Eurway Never Ceases to Amaze Me
"I've ordered several items in the past, and Eurway never ceases to amaze me in their innovative ideas and products! They are my first choice when it comes to home furnishings! I'm completely satisfied!" - Toby J.
Beyond Helpful and Nice
"This was my first time ordering from this company and when I received this table it had a huge scratch on the bottom part. When I called Eurway to tell them about my situation they were beyond helpful and nice, they had another table sent to me within a week. They followed up every step with me as well, I have to admit that was such great customer service to me! I would definetly order from here more ofter even if the first time ordrerd there was a small hicup!" - Teresa R.
Met the Expectations They Set
"After a disastrous six-month experience with another furniture store known for their modernist design collections, a friend pointed me to this sofa, which I fell in love with. I asked to be sent swatches, and swatches came promptly. I ordered the sofa, and the Eurway delivery team kept me informed and they met the expectations they set. The sofa is sturdy, very comfortable, and we are lounging on it, watching our TV and cuddling our kittens; everyone's satisfied. And the best part is that this sofa was only half the price of the one from the other vendor, and as a result I've got money left over for a coffee table and to reupholster my easy chairs." - Lynn B
Enjoyed Shopping at Eurway
"I enjoyed shopping at eurway......all the products that I ordered shipped on time and they look great." - Sumathi