What if my item arrives damaged?
While damage during transit is rare, accidents can happen. We will work with you to have your furniture repaired, get replacement parts ordered or have a new item shipped as quickly as possible.
• Make sure to carefully open and keep all packing materials until you have fully inspected and assembled your furniture.
• Notify us of any damages or defects within 48 hours of receipt by filling out our Damage Reporting Form and uploading the requested photos.
UPS or FedEx Small Package Delivery
If you are present during delivery please ask the driver to note the damage, then accept the package and call us at 855.238.7929 immediately to report the damage. If the package was left without a signature, you have 48 hours after delivery to call us to report the damage.
Freight Carrier Delivery
You must inspect all cartons BEFORE signing for your shipment. If any carton appears torn, opened or has crushed corners, you should open that particular package to ensure the contents are in good condition. Please note exactly what was damaged on the delivery receipt that you sign. If the entire order is damaged, refuse the whole shipment and write "DAMAGED - REFUSED" on the delivery receipt. Call us immediately at 855.238.7929 to report andy damage so that we may begin the damage claims process for you.
Your notes on the delivery receipt and photos of the packaging/item are required by the Freight carrier for us to make a claim on your behalf.
Be sure to open and fully inspect your item(s) as soon as possible. All concealed damage claims MUST be reported within 48 hours of the delivery for us to be able to file a claim with the freight carrier on your behalf.
Please take photos of the damaged item INSIDE the carton as it was discovered. Take your photo from at least 24" away so that any damage on the carton itself and the item inside the carton is clearly shown. Keep all packaging.
Email your pictures to firstname.lastname@example.org along with the best way for us to contact you. Once evaluated, we will do our best to get replacement parts or a new item to you as quickly as possible.
Please understand that we are not requesting these photos to question your claim, but rather to help us expedite it.
If these instructions are not followed, your claim could be denied.
Use Our Damaged Item Reporting Form
To get the ball rolling, please use our Report a Damaged Item Form. Simply fill in the details and attach the requested photos. We'll get started right away and we'll be back in touch soon.