Small Item Shipments
Small items will be shipped directly to your door by a small package service (FedEx, UPS or U.S. Mail) with no signature required. It is up to the delivering driver to determine if a package should be left if no one is available at the time of delivery. Generally a box the size of a set of dining chairs or stools would be the largest package considered small and therefore shipped via ground service. In the case of multiple small items, however, freight service may be the safest and most cost-effective option. Once your shipment leaves the warehouse we will send a tracking details email that will state which carrier type (small package or freight) is being used to transport your items.
Large Item Shipments (often denoted by a icon)
Large, heavy or fragile items with Standard Shipping are shipped “to-the-curb” via a freight service (FedEx Freight, R&L Carriers, ABF, etc.). The freight carrier will notify you in advance to arrange a weekday delivery date and time window (typically a 2-4 hour window). The delivery driver is responsible for removing your items from the truck, but he or she is not obligated to help you bring the item(s) inside your home or carry them any distance from the truck.
Standard Shipping does not include any additional services provided by the freight carrier. If you request additional services from the freight carrier at the time of appointment scheduling, such as Front Door Delivery services, you will be responsible for paying the carrier directly for the additional charges that result from your request. If you schedule an appointment for delivery, but are not able to keep it, you will be responsible for any redelivery charges assessed by the freight carrier.
It may also be prudent to have someone available to assist in unloading and carrying your furniture inside. Most large items will be strapped on a wooden pallet and some fragile items, such as glass tabletops, may be crated. Freight carriers will often agree to take the pallet if you do not want it, but they are not obligated to do so. We are not responsible for the disposal of any packaging or shipping materials used to keep your items safe during transit.
Room of Choice Shipping: Where Applicable, Starting at $200
For larger orders containing heavy or bulky items shipping via freight service, we also offer a higher level of service called Room of Choice delivery. This service level includes the same appointment scheduling as our standard curbside freight delivery, but a two person delivery team will remove your items from the vehicle and place them in a room of your choosing inside your home or office. They will also remove any shipping debris such as pallets, shrink wrap and plastic banding used in the transport of your items. Room of Choice does NOT include unboxing or assembling your items. Please allow an additional 1-2 weeks for Room of Choice delivery. This service includes one flight of stairs, 20 minutes onsite and a 4-hour delivery window. Extra charges will apply if you have additional flights of stairs, need a third man, require a more specific delivery window or have other delivery requirements. Please call us at 855.238.7929 for more details.
Austin, TX Delivery + Set-Up: $125
If your delivery ZIP code is within the local delivery area of our Austin, TX warehouse, you may select the "Austin, TX Delivery + Set-Up" option during checkout. Your order will be delivered by Collectic Home|Eurway.com employees who will perform any necessary assembly, carry your items inside your home or office and remove the packaging materials. We'll call you to schedule your delivery during order processing.
Austin, TX Warehouse Pick-Up: FREE
If your delivery ZIP code is within the local delivery area of our Austin, TX warehouse, you may select the "Local Pick-Up - Austin, TX" option during checkout. Please note that our warehouse hours are M-F 9AM-5PM, but we will contact you by phone during order processing to schedule your pick-up appointment.